Privacy Policy

1. Summary of Data Protection

General information

The following provides a simple overview of what happens to your personal data when you visit this website. “Personal data” means all data appropriate for your personal identification. For detailed information on our privacy policy, see the privacy statement given below.

Data collection on this website

Who is responsible for the data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the section called “Information about the agency in charge” hereof.

How do we collect your data?

On the one hand, your personal data will be collected when you give them to us. For example, it includes data entered in a contact form.

Other data will be collected automatically or with your consent by our IT systems when you visit the website. Primarily, it’s about technical data (like Internet browser, operating system or time of access to the page). This data will be collected automatically as soon as you enter this website.

What do we use your data for?

Some data will be collected to ensure that the website is depicted without errors. Other data can be used to analyse your user behaviour.

What rights do you have regarding your data?

You are entitled to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request these data be corrected or deleted. If you have given your consent to data processing, you may revoke it at any time in the future. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time if you have any further questions on data protection.

Analysis programmes and tools provided by third parties

When you visit this website, your surfing behaviour can be statistically evaluated. This is mainly performed using so-called analysis programmes.

Detailed information on these analysis programmes can be found in the following privacy statement.

2. Hosting

IONOS

We host our website at IONOS SE. The provider is the IONOS SE company (Elgendorfer Str. 57, 56410 Montabaur; hereinafter referred to as “IONOS”). When you visit our website, IONOS records various log files including your IP addresses. For more details, see IONOS privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

IONOS is used pursuant to Article 6 Clause 1 (f) of the General Data Protection Regulation (GDPR). We have a legitimate interest in our website being displayed as reliably as possible. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.

3. General Guidelines and Mandatory Information

Privacy

The operators of these pages take the protection of your personal data utterly seriously. We treat your personal data confidentially and in accordance with the statutory regulations on data protection and herewith.

While using this website, various personal data of yours will be collected. “Personal Data” mean all data appropriate for your personal identification. This privacy statement explains what data we collect and what we use them for. It also explains how and for what purpose this happens.

We would like to point out that data transmission on the Internet (e.g., email communication) can have security gaps. Full protection of the data from unauthorised access by third parties is not possible.

Information about the agency in charge

The agency in charge of data processing on this website is:

SOLVE4IT GmbH
D. Lohr, qualified engineer
Aachener Str. 1372
D-50859 Cologne

Telephone: +49 (0) 22 34 – 389 80 22
Email: info@solve4it.de

“Agency in charge” means an individual or a legal entity that determines the purposes and means of personal data processing (like names, e-mail addresses etc.) alone or jointly with others.

Storage period

Unless a specific storage period has been specified herein, we keep storing your personal data, until the purpose for data processing no longer applies. If you file a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permitted reasons for storing your personal data (e. g. retention periods in accordance with tax and commercial law); in the latter case, the data will be deleted once these reasons have ceased to exist.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data pursuant to Article 6 Clause 1 (a) GDPR or Article 9 Clause 2 (a) GDPR, if special data categories (see Article 9 Clause 1 GDPR) are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also governed by Article 49 Clause 1 (a) GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g., via device fingerprinting), the data processing takes place also in accordance with Article 25 Clause 1 TTDPA. The consent can be revoked at any time. If your data are required to fulfil the contract or to carry out pre-contractual measures, we process your data pursuant to Article 6 Clause 1 (b) GDPR. Furthermore, we process your data if they are required to fulfil a legal obligation in accordance with Article 6 Clause 1 (c) GDPR. Data processing can also happen on the basis of our legitimate interest pursuant to Article 6 Clause 1 (f) GDPR. The following paragraphs of this privacy statement provide information on the relevant legal bases in each individual case.

Information on data transfer to the USA and other third countries

Among other things, we use tools provided by companies based in the USA or other third countries that are not secure under data protection law. If these tools are active, your personal data can be transferred to these third countries and processed there. We would like to point out that, when it comes to these countries, there is no guaranteed data protection level comparable to the one in the EU. For example, US companies are obliged to hand over personal data to security authorities without you as the person concerned being able to take legal action against this. It can hence not be ruled out that US authorities (e.g., intelligence services) will process, evaluate and permanently store your data on US servers for the purposes of monitoring. We have no influence on these processing activities.

Revocation of your consent to data processing

Many data processing operations are only possible with your explicit consent. You can revoke your given consent at any time. The legality of the data processing performed up until the revocation remains unaffected.

Right to object to data collection in special cases and to direct advertising (Article 21, GDPR)

IF THE RELEVANT DATA PROCESSING IS SUBJECT TO ARTICLE 6 CLAUSE 1 (E) OR (F) GDPR, YOU ARE ENTITLED AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA IN THE FACE OF REASONS ARISING OUT OF YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. FOR THE RESPECTIVE LEGAL BASIS SERVING AS THE REASONING FOR SUCH DATA PROCESSING, SEE THIS PRIVACY STATEMENT. IN CASE OF YOUR OBJECTION, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA AT HAND UNLESS WE CAN PROVE MANDATORY PROTECTIVE REASONS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SHALL BE CONDUCTED FOR THE PURPOSES OF ENFORCEMENT, EXERCISE OR DEFENCE OF CLAIMS ACCORDING TO ARTICLE 21 (1) GDPR).

SHOULD YOUR PERSONAL DATA BE PROCESSED FOR DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSES OF DIRECT ADVERTISING (OBJECTION ACCORDING TO ARTICLE 21 (2) GDPR).

Right of appeal to the competent supervisory authority

In the event of GDPR violations, the parties concerned have the right to lodge a complaint with a supervisory authority, in particular, in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data being processed automatically based on your consent or for the purposes of a contract handed over to you or a third party in a common, machine-readable format. If you request any direct data transfer to another person responsible, this may only be done if it is technically feasible.

SSL or TLS encryption

In order to ensure security and to protect the transmission of confidential content (like orders or requests) sent to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by looking at the address bar in the browser that changes from “http://” to “https://” and by the lock symbol in your URL bar.

If SSL or TLS encryption is enabled, the data being transmitted to us cannot be read by third parties.

Information, deletion and correction

For the purposes of the applicable legal provisions, you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of these data at any time. You can contact us at any time if you have any further questions on the matter of personal data.

Right to restriction of processing

You have the right to request the processing of your personal data to be limited. You can contact us at any time. The right to restrict processing is given in the following cases:

In the event of disputing the accuracy of your personal data stored by us, we usually need some time to verify this fact. During the examination process, you have the right to request that any processing of your personal data be restricted.
If such processing of your personal data was or is carried out unlawfully, you may request the restriction of data processing instead of their deletion.
If we don’t need your personal data anymore, but you need it to raise, defend or assert legal claims, you have the right to demand that the processing of your personal data be restricted instead of them being deleted.
If you have entered an objection in accordance with Article 21 Clause 1 GDPR, a comparative examination of your and our interests shall be carried out. As long as it is not clear whose interests prevail, you are entitled to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, these data, apart from their storage, may only be processed with your consent or to assert, raise or defend legal claims or to protect the rights of another individual or legal entity or for reasons of important public interest of the European Union or a Member State.

4. Data Collection on this Website

Cookies

Our Internet pages use so-called “cookies”. Cookies are small text files and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies will be automatically deleted after your visit. Persistent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.

In some cases, cookies from third-party companies can also be stored on your end device when you enter our website (third-party cookies). These allow us or you to use certain third-party services (e.g., cookies for processing payments).

Cookies have different functions. Numerous cookies are technically necessary, since certain website functions wouldn’t work without them (e.g., shopping cart or display of videos). Other cookies are used to evaluate user behaviour or to display ads.

Cookies required to carry out electronic communication, to provide certain functions that you want (e.g., for the shopping cart function) or to optimise the website (e.g., cookies for measuring web audience) (necessary cookies) are stored pursuant to Article 6 Clause 1 (f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies to ensure the provision of its services, which is technically error-free and optimised. If cookie consent (or consent to the storage of comparable recognition technologies) was requested, processing will be performed exclusively based on this consent (Article 6 Clause 1 (a) GDPR and Article 25 Clause 1 TTDPA); the consent may be revoked at any time.

You can configure your browser to keep yourself informed about the setting of cookies and only allow cookies in particular cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website might be restricted.

Should cookies be used by third-party companies or for the purposes of analysis, we will inform you thereof separately in accordance herewith and, if necessary, ask for your consent.

Contact form

If you send us inquiries via the contact form, your details entered in the form, including your contact details provided, therein will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data without your consent.

These data will be processed pursuant to Article 6 Clause 1 (b) GDPR if your request is related to the fulfilment of a contract or is required to take pre-contractual measures. In all other cases, the processing will be governed by our legitimate interest in the effective processing of inquiries addressed to us (Article 6 Clause 1 (f) GDPR) or consensually (Article 6 Clause 1 (a) GDPR) if this content was sought; the consent may be revoked at any time.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g., once your request has been processed). Mandatory legal provisions, in particular, retention periods, remain unaffected.

Inquiry by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your inquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of considering your request. We do not pass on this data without your consent.

The data specified in your inquiries will remain with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g., once your request has been processed). Mandatory legal provisions, in particular, retention periods, remain unaffected.

5. Social Media

Facebook plugins (Like & Share button)

Plugins from Facebook, a social network, are integrated on this website. This service is provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, however, the data collected are also transmitted to the USA and other third countries.

You can recognise the Facebook plugins by its logo or the “Like” button on this website. For an overview of the available Facebook plugins, visit: https://developers.facebook.com/docs/plugins/?locale=de_DE.

Your visit to the website will establish a direct connection between your browser and the Facebook server via the relevant plugin. This results in Facebook receiving the information that you have visited this website using your IP address. If you click the “Like” button while you are logged into Facebook, you will link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. We would like to point out that we, as the provider of the pages, are not aware of the content being transmitted or how it is used by Facebook. You can find more information on this matter in Facebook’s privacy policy (URL: https://de-de.facebook.com/privacy/explanation).

If you would like Facebook to not be able to associate your visit to this website with your account, please log out of Facebook.

Facebook plugins are used pursuant to Article 6 Clause 1 (f) GDPR. The website operator has a legitimate interest in the widest possible visibility in social media. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.

Insofar as personal data are collected on our website and forwarded to Facebook using the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Article 26 GDPR). Joint responsibility is limited to collecting the data and passing them on to Facebook. The processing by Facebook after such forwarding is out of the scope of the joint responsibility. Our joint obligations have been set forth in a joint processing agreement. The text of this agreement can be found at: https://www.facebook.com/legal/controller_addendum. Pursuant to this agreement, we shall be held liable for furnishing data protection information when using the Facebook tool and for implementing the tool on our website in a secure manner in accordance with data protection law. Facebook is responsible for the data security of Facebook products. You can assert your rights (e.g., requests for information) regarding the data processed by Facebook directly against Facebook. If you assert the rights of data subjects with us, we are obliged to forward them to Facebook.

Data transfer to the USA is governed by the standard contractual clauses of the EU Commission. For more details, see: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php.

Instagram plugin

There are Instagram functions integrated on this website. These functions are offered by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

If you are logged into your Instagram account, you can link the content of this website to your profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that we, as the provider of the pages, are not aware of the content being transmitted or how it is used by Instagram.

The storage and analysis of the data is carried out pursuant to Article 6 Clause 1 (f) GDPR. The website operator has a legitimate interest in the widest possible visibility on social media. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.

Insofar as personal data are collected on our website and forwarded to Facebook or Instagram using the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Article 26 GDPR). Joint responsibility is limited to collecting the data and passing it on to Facebook or Instagram. The processing by Facebook or Instagram after such forwarding is out of the scope of this joint responsibility. Our joint obligations have been set forth in a joint processing agreement. The text of this agreement can be found at: https://www.facebook.com/legal/controller_addendum. Pursuant to this agreement, we shall be held liable for furnishing data protection information when using the Facebook or Instagram tool and for implementing the tool on our website in a secure manner in accordance with data protection law. Facebook is responsible for the data security of Facebook and Instagram products. You can assert your rights (e.g., requests for information) regarding the data processed by Facebook or Instagram directly against Facebook. If you assert the rights of data subjects with us, we are obliged to forward them to Facebook.

Data transfer to the USA is governed by the standard contractual clauses of the EU Commission. For more details, see: https://www.facebook.com/legal/EU_data_transfer_addendum, https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381.

Additional information on this topic may be found in the privacy policy of Instagram: https://instagram.com/about/legal/privacy/.

6. Analysis Tools and Advertising

IONOS WebAnalytics

This website uses the analysis services of IONOS WebAnalytics (hereinafter referred to as “IONOS”). Such services are provided by 1&1 IONOS SE, Elgendorfer Str. 57, D-56410 Montabaur. As part of IONOS analyses, among others, visitor metrics and behaviour (for example, page views, duration of a website visit, bounce rates), visitor sources (i. e., which website the visitor comes from), visitor locations and technical data (browser and operating system versions) can be analysed. In particular, this includes the following data to be stored:

referrer (previously visited website)
requested website or file
browser type and browser version
operating system in use
type of device used
time of access
IP address in an anonymous form (only to determine the location of access)

According to IONOS, data collection will be performed completely anonymous so that it cannot be traced back to individual persons. Cookies are not subject to storage by IONOS WebAnalytics.

The storage and analysis of the data is carried out pursuant to Article 6 Clause 1 (f) GDPR. The website operator has a legitimate interest in the statistical analysis of user behaviour in order to optimise both its website and its advertising. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.

For more details on data collection and processing by IONOS WebAnalytics, see the IONOS privacy statement:

https://www.ionos.de/terms-gtc/index.php?id=6

WP Statistics

This website uses WP Statistics, an analysis tool, to statistically evaluate visitor access. This tool is provided by Veronalabs, ARENCO Tower, 27th Floor, Dubai Media City, Dubai, Dubai 23816, UAE (https://veronalabs.com).

Using WP Statistics, we can analyse interaction processes with our website. WP Statistics records, among other things, log files (IP address, referrer, browser used, origin of the user, search engine used) and actions taken by website visitors on the site (e.g., clicks and views).

The data recorded with WP Statistics is stored exclusively on our own server.

This analysis tool is used in accordance with Article 6 Clause 1 (f) GDPR. We have a legitimate interest in the anonymous analysis of user behaviour in order to optimise both our website and our advertising. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.

7. Plugins and Tools

YouTube

There are YouTube videos mounted on the website. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

If you visit one of our websites with YouTube integration, there will be a connection established to the YouTube servers. The YouTube server will be informed which of our pages you have visited.

Furthermore, YouTube can store various cookies on your end device or use comparable technologies for the purposes of recognition (e.g., device fingerprinting). In this way, YouTube can receive information about visitors to this website. This information is used, among other things, to collect video statistics, improve usability and prevent fraud attempts.

If you are logged into your YouTube account, you enable YouTube to associate your surfing behaviour directly with your profile. You can prevent this by logging out of YouTube.

YouTube is used for the purposes of an appealing presentation of our online offers. This constitutes a legitimate interest pursuant to Article 6 6 Clause 1 (f) GDPR. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.

For more details on handling user data, see the privacy policy of YouTube: https://policies.google.com/privacy?hl=de.

Google Web Fonts (local hosting)

This site uses so-called web fonts provided by Google in order to display fonts in a uniform manner. Such Google fonts shall be installed locally. There is no connection to Google servers to be established.

For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and the privacy policy of Google: https://policies.google.com/privacy?hl=de.

Source: https://www.e-recht24.de