General
As the operator of this website and as a company, we come into contact with your personal data. This concerns all data that reveals something about you and by which you can be identified. In this privacy policy, we would like to explain how, for what purpose and on which legal basis we process your data.
Responsible for the data processing (“data controller”) on this website and in our company is:
SOLVE4IT GmbH
Aachener Str. 1372
D-50859 Köln
Phone: +49 175 9347246
E-mail: info@solve4it.de
General information
How long do we store your data?
In some parts in this privacy policy, we inform you about how long we or the companies that process your data on our behalf will store your data. In the absence of such information, we store your data until the purpose of the data processing no longer applies, you object to the data processing or you revoke your consent to the data processing.
In the event of an objection or revocation, we may however continue to process your data if at least one of the following conditions applies:
- We have compelling legitimate grounds for continuing to process the data that override your interests, rights and freedoms (only applies in the case of an objection to data processing; if the objection is to direct marketing, we cannot provide legitimate grounds).
- The data processing is necessary to assert, exercise or defend legal claims (does not apply if your objection is directed against direct advertising).
- We are required by law to retain your data.
In this case, we will delete your data as soon as the requirement(s) cease to apply.
Data transfer to the USA
On our website, we use tools from companies that transfer your data to the USA and store it there and, if necessary, process it further. The European Commission has adopted an adequacy decision for the EU-US data protection framework. The decision establishes that the US ensures an adequate level of protection for EU personal data transferred to US companies. This decision is based on new safeguards and measures put in place by the US to meet data protection requirements. The adequacy decision includes, among other things, restrictions and safeguards on access to data by US intelligence agencies. Binding safeguards were introduced to limit US intelligence agencies’ access to what is necessary and proportionate to protect national security. In addition, enhanced oversight of US intelligence activities was established to ensure that restrictions on surveillance activities are respected. An independent redress mechanism has also been established to handle and resolve complaints from European citizens about access to their data. The EU-US data protection framework thus allows European companies to transfer data to certified US companies without having to introduce additional data protection safeguards. A list of all certified companies can be found at the following link: https://www.dataprivacyframework.gov/s/participant-search.
A change in the European Commission’s decision cannot be ruled out.
Your rights
Objection to data processing
IF IT’S STATED IN THIS PRIVACY STATEMENT THAT WE HAVE LEGITIMATE INTERESTS FOR THE PROCESSING OF YOUR DATA AND THAT THIS PROCESSING IS THEREFORE BASED ON ART. 6 PARA. 1 SENTENCE 1 LIT. F) GDPR, YOU HAVE THE RIGHT TO OBJECT IN ACCORDANCE WITH ART. 21 GDPR. THIS ALSO APPLIES TO PROFILING THAT IS CARRIED OUT ON THE BASIS OF THE AFOREMENTIONED PROVISION. THE PREREQUISITE IS THAT YOU STATE REASONS FOR THE OBJECTION THAT ARISE FROM YOUR PARTICULAR SITUATION. NO REASONS ARE REQUIRED IF THE OBJECTION IS DIRECTED AGAINST THE USE OF YOUR DATA FOR DIRECT ADVERTISING.
THE CONSEQUENCE OF THE OBJECTION IS THAT WE MAY NO LONGER PROCESS YOUR DATA. THIS ONLY DOES NOT APPLY IF ONE OF THE FOLLOWING PREREQUISITS EXISTS:
- WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS.
- THE PROCESSING IS NECESSARY FOR ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS.
THESE EXCEPTIONS DO NOT APPLY IF YOUR OBJECTION IS DIRECTED AGAINST THE USE OF YOUR DATA FOR DIRECT ADVERTISING OR TO PROFILING RELATED TO IT.
Other rights
Withdrawal of your consent to data processing
Many data processing operations are based on your consent. You can give this consent, for example, by ticking the appropriate box on online forms before you send the form, or by allowing the operation of certain cookies when you visit our website. You may revoke your consent at any time without giving reasons (Art. 7 (3) GDPR). From the time of revocation, we may then no longer process your data. The only exception: we are required by law to retain the data for a certain period of time. Such retention periods exist in particular in tax and commercial law.
Right to complain to the competent supervisory authority
If you believe that we are in breach of the General Data Protection Regulation (GDPR), you have the right to complain to a supervisory authority in accordance with Art. 77 GDPR. You may contact a supervisory authority in the Member State of your residence, place of work or the place where the alleged infringement took place. The right to complain exists alongside administrative or judicial remedies.
Right to data portability
We must hand over data that we process automatically on the basis of your consent or in fulfillment of a contract to you or a third party in a common machine-readable format if you request this. We can only transfer the data to another “data controller” if this is technically possible.
Right to information, deletion, and correction of data
According to Art. 15 GDPR, you have the right to receive information free of charge about which of your personal data we have stored, where the data came from, to whom we transmit the data and for what purpose it is stored. If the data is incorrect, you have a right to rectification (Art. 16 GDPR), and under the conditions of Art. 17 GDPR you may demand that we delete the data.
Right to restriction of processing
In certain situations, according to Art. 18 GDPR, you may demand that we restrict the processing of your data. The data may then – apart from storage – only be processed as follows:
- with your consent
- for the assertion, exercise or defense of legal claims
- to protect the rights of another natural or legal person
- for reasons of important public interest of the European Union or a Member State.
The right to restrict processing exists in the following situations:
- You have disputed the accuracy of your personal data stored by us and we need time to verify this. The right exists for the duration of the review.
- The processing of your personal data is unlawful or was unlawful in the past. The right exists alternatively to the deletion of the data.
- We no longer need your personal data, but you need it to exercise, defend or assert legal claims. The right exists alternatively to the deletion of the data.
- You have filed an objection pursuant to Art. 21 (1) GDPR and now your interests and our interests must be weighed against each other. The right exists as long as the result of the balancing of interests has not yet been determined.
Hosting and Content Delivery Networks (CDN)
External hosting
Our website is hosted on a server of the following Internet service provider (hoster):
IONOS SE
Elgendorfer Str. 57
56410 Montabaur, Germany
How do we process your data?
The hoster stores all the data from our website. This includes all personal data that is collected automatically or through entering. This can be in particular: Your IP address, pages accessed, names, contact details and requests, as well as meta and communication data. When processing data, our hoster adheres to our instructions and always processes the data only insofar as this is necessary to fulfill the service obligation to us.
On what legal basis do we process your data?
Since we address potential customers via our website and maintain contacts with existing customers, the data processing by our hoster serves to initiate and fulfill contracts and is therefore based on Art. 6 (1) lit. b) GDPR. In addition, it is our legitimate interest as a company to provide a professional Internet offering that meets the necessary requirements for security, speed and efficiency. In this respect, we also process your data on the legal basis of Art. 6 (1) lit. f) GDPR.
Data collection on this website
Use of cookies
Our website places cookies on your device. These are small text files that are used for various purposes. Some cookies are technically necessary for the website to function at all (necessary cookies). Others are needed to perform certain actions or functions on the site (functional cookies). For example, without cookies it would not be possible to take advantage of a shopping cart in an online store. Still other cookies are used to analyze user behavior or to optimize advertising measures. If we use third-party services on our website, for example to process payment transactions, these companies may also leave cookies on your device when you access the website (so-called third-party cookies).
How do we process your data?
Session cookies are only stored on your device for the duration of a session. As soon as you close the browser, they therefore disappear by themselves. Permanent cookies, on the other hand, remain on your device unless you delete them yourself. This can, for example, lead to your user behavior being permanently analyzed. You can use the settings in your browser to influence how it handles cookies:
- Do you want to be informed when cookies are set?
- Do you want to exclude cookies in general or for certain cases?
- Do you want cookies to be deleted automatically when you close the browser?
If you disable or do not allow cookies, the functionality of the website may be limited.
If we use cookies from other companies or for analysis purposes, we will inform you about this as part of this privacy policy. We also request your consent in this regard when you access our website.
On what legal basis do we process your data?
We have a legitimate interest in ensuring that our online offers can be used by visitors without technical problems and that all desired functions are available to them. The storage of necessary and functional cookies on your device therefore takes place on the legal basis of Art. 6 (1) lit. f) GDPR. We use all other cookies on the legal basis of Art. 6 (1) lit. a) GDPR, provided you give us your consent. You can revoke this at any time with effect for the future. If you have consented to the placement of necessary and functional cookies when requesting consent, these cookies will also be stored exclusively on the basis of your consent.
Cookie consent with Legal Cockpit
What is the Legal Cockpit cookie tool?
Consent management platform (CMP) for obtaining and processing GDPR-compliant consent.
Who processes your data?
Legalcore AG, Reinhardtstr. 7, 10117 Berlin, Germany
Has a data processing agreement been concluded with Legal Cockpit?
Yes
Where can you find more information about data protection at Legal Cockpit?
https://cockpit.legal/datenschutz/
How do we process your data?
We use Legal Cockpit’s consent management platform to obtain your consent to store cookies on your device in a data protection compliant manner. When you visit our website and close the Legal Cockpit cookie window requesting consent, the following data is transmitted to the company:
- your IP address
- information about your browser
- information about your terminal device
- the time of your visit to the website
In addition, the Legal Cockpit stores a cookie in your browser in order to be able to assign the consent given or its revocation to your browser. All collected data is stored until the cookies are no longer needed, you delete the Legal Cockpit cookie or request us to delete the data. This does not apply only if we are required by law to retain the data.
On what legal basis do we process your data?
We are legally obliged to obtain the consent of our website visitors for the use of certain cookies. In order to fulfill this obligation, we use Legal Cockpit. The legal basis for data processing is therefore Art. 6 (1) lit. c) GDPR.
Server log files
Server log files log all requests and accesses to our website and record error messages. They also include personal data, in particular your IP address. However, this is anonymized by the provider after a short time, so that we cannot assign the data to your person. The data is automatically transmitted to our provider by your browser.
How do we process your data?
Our provider stores the server log files in order to be able to track the activities on our website and to locate errors. The files contain the following data:
- browser type and version
- operating system used
- referrer URL
- host name of the accessing computer
- Time of the server request
- IP address (anonymized if necessary)
We do not combine this data with other data but use it only for statistical analysis and to improve our website.
On what legal basis do we process your data?
We have a legitimate interest in ensuring that our website runs without errors. It is also our legitimate interest to obtain an anonymized overview of the accesses to our website. Therefore, the data processing is lawful according to Art. 6 (1) lit. f) GDPR.
Contact form
You can send us a message via the contact form on this website.
How do we process your data?
We store your message and the information from the form in order to process your request including follow-up questions. This also applies to the contact details provided. We do not pass on the data to other persons without your consent.
How long do we store your data?
We delete your data as soon as one of the following occurs:
- Your request has been conclusively processed.
- You request us to delete the data.
- You revoke your consent to the storage.
This does not apply only if we are required by law to retain the data.
On what legal basis do we process your data?
If your request is related to our contractual relationship or serves the implementation of pre-contractual measures, we process your data on the legal basis of Art. 6 (1) lit. b) GDPR. In all other cases, it is our legitimate interest to effectively process requests directed to us. The legal basis for data processing is therefore Art. 6 (1) lit. f) GDPR. If you have consented to the storage of your data, Art. 6 (1) lit. a) GDPR is the legal basis. In this case, you can revoke your consent at any time with effect for the future.
Inquiry by e-mail, telephone or fax
You can send us a message by e-mail or fax or call us.
How do we process your data?
We store your message as well as your self-made contact details or the transmitted telephone number in order to be able to process your inquiry including follow-up questions. We do not pass on the data to other persons without your consent.
How long do we store your data?
We delete your data as soon as one of the following occurs:
- Your inquiry has been conclusively processed.
- You request us to delete the data.
- You revoke your consent to the storage.
This does not apply only if we are required by law to retain the data.
On what legal basis do we process your data?
If your request is related to our contractual relationship or serves the implementation of pre-contractual measures, we process your data on the legal basis of Art. 6 (1) lit. b) GDPR. In all other cases, it is our legitimate interest to effectively process requests directed to us. The legal basis for data processing is therefore Art. 6 (1) lit. f) GDPR. If you have consented to the storage of your data, Art. 6 (1) lit. a) GDPR is the legal basis. In this case, you can revoke your consent at any time with effect for the future.
Commenting function
You have the option of commenting on content on our website via corresponding input windows. In order to use the commenting function, you must enter your e-mail address. It is also possible to subscribe to the comments of others.
How do we process your data?
When you leave comments on our website, we store the following data:
- Your comment
- your e-mail address
- the time of the comment
- other data that you provide in the course of commenting, e.g. your user name
- your IP address
We store data with which you can be identified in order to be able to take legal action against you if your comment is insulting, inciting hatred or otherwise criminally relevant.
If you subscribe to comments, we will send you an email to verify that you are the owner of the email address provided. You can unsubscribe from receiving comments at any time via a link in this email.
How long do we store your data?
We store your comments and the associated data until the commented content has been completely deleted or the comments have to be deleted for legal reasons, e.g. because they violate criminal law.
If you have subscribed to comments and unsubscribe, all data provided as part of the subscription will be deleted. If we have also stored your data for another reason, for example because you have subscribed to our newsletter, this data is not affected by the deletion.
On what legal basis do we process your data?
By using the comment function, you consent to the storage of your data. The basis for data processing is therefore Art. 6 (1) lit. a) GDPR. You can revoke your consent at any time by writing us an email explaining your revocation. From this point on, we may no longer process your data.
Analysis tools and advertising
We use the following tools to analyze the behavior of our website visitors and show you advertisements.
Google Analytics
What is Google Analytics?
Tool for analyzing user behavior of Google Ireland Ltd.
Who processes your data?
Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland.
Has a data processing agreement been concluded with Google Analytics?
Yes
Where can you find more information about Google Analytics data protection?
https://support.google.com/analytics/answer/6004245?hl=en
On what legal basis do we transfer your data to the USA?
On the basis of the European Commission’s adequacy decision and the company’s corresponding certification.
How can you prevent data collection?
Among other things, with a browser plugin: https://tools.google.com/dlpage/gaoptout?hl=en
How do we process your data?
We are always interested in optimizing our web offer for visitors to our website and placing advertisements in the best possible way. We are helped in this by Google Analytics, a tool that analyzes the behavior of users and thus provides us with the necessary database for adjustments. Through the tool, we receive information about the origin of our visitors, their page views and the time they spend on the pages, as well as the operating system they use.
Standard processing
To collect the data, Google Analytics uses cookies, device fingerprinting or other user recognition technologies. The data is transmitted to Google servers in the USA and, with the help of the IP address that is also collected, summarized in a profile that can be assigned to you or your device.
You can prevent Google from processing your data by installing a browser plugin that Google itself provides: https://tools.google.com/dlpage/gaoptout?hl=de.
IP anonymization
We have activated the “IP anonymization” function within Google Analytics. For you, this means that Google truncates your IP address (from the EU or EEA) before transmitting it to the USA. Only in exceptional cases does Google transmit the full IP address to servers in the USA and only shorten it there.
How long do we store your data?
According to its own information, Google deletes or anonymizes data stored at user and event level that is linked to cookies, user identifiers (e.g. user IDs) or advertising IDs after 14 months (cf. https://support.google.com/analytics/answer/7667196?hl=de).
On what legal basis do we process your data?
As a website operator, we have a legitimate interest in analyzing user behavior for the purpose of optimizing our website and the advertising placed there. The data processing is therefore lawful according to Art. 6 (1) lit. f) GDPR. In the event that you have consented, for example, to the storage of cookies or have otherwise consented to data processing by Google Analytics, only Art. 6 (1) lit. a) GDPR is the legal basis. You can revoke your consent at any time with effect for the future.
WP Statistics
How do we process your data?
We are always interested in optimizing our website for users and placing advertising optimally. We are helped in this by the plugin WP Statistics, which analyzes the behavior of users and thus provides us with the necessary database for adjustments. The provider is Veronalabs, ARENCO Tower, 27th Floor, Dubai Media City, Dubai, Dubai 23816, United Arab Emirates. WP Statistics collects the following data, among others:
- IP address
- referrer
- Browser used
- origin of the user
- search engine used
- clicks, page views and other actions
The data is only stored locally.
On what legal basis do we process your data?
As a website operator, we have a legitimate interest in analyzing user behavior for the purpose of optimizing our website and the advertising placed there. The data processing is therefore lawful according to Art. 6 para. 1 lit. f) GDPR. In the event that you have, for example, consented to the storage of cookies or otherwise consented to data processing, the legal basis is exclusively Art. 6 (1) lit. a) GDPR. You can revoke your consent at any time with effect for the future.
Plugins and tools
Google Fonts (local hosting)
We use fonts from the US company Google on our website. We have installed the fonts locally, so there is no connection to Google’s servers when you visit our website.
For more information about Google Fonts, please visit https://developers.google.com/fonts/faq and read Google’s privacy policy: https://policies.google.com/privacy?hl=de.
Manage WP
What is Manage WP?
Website management system
Who processes your data?
GoDaddy.com WP Europe, Trg republike 5, 11000 Belgrade, Serbia
Where can you find more information about data protection at Manage WP?
How do we process your data?
With ManageWP, we can monitor the security and performance of our website and initiate automatic backups, among other things. ManageWP thus has access to all website content, including our databases. ManageWP is hosted on the provider’s servers.
On what legal basis do we process your data?
As a website operator, we have a legitimate interest in operating our website effectively. The data processing is therefore lawful according to Art. 6 (1) lit. f) GDPR.
In the event that you have consented to data processing, only Art. 6 (1) lit. a) GDPR is the legal basis. You can revoke your consent at any time with effect for the future. From the time of revocation, we may no longer process your data.
Data processing on social media
What is Social Media?
By social media, we mean the social networks on which we have created publicly accessible profiles. You can read below which social networks these are specifically.
Who processes your data?
The respective operating companies of the social networks. You can find the individual operators below under the respective networks.
How is your data processed?
The operators of social networks are generally able to collect and evaluate comprehensive data about the behavior of visitors and users of the network. It is not possible for us to track all processing operations on the social networks we use, which is why further processing operations not listed here may be carried out by the operators of the social networks. You can find more information on this in the terms of use and privacy statements of the respective social networks.
The processing of your data can be triggered by you visiting the website of the social network or our profile page there. Even if you visit a website that uses certain content of the network, e.g. like or share buttons, data may already be transmitted to the operators of the social network. If you yourself are a user of the social network and logged into your user account, your visit to our profile page can be assigned to your account by the operator of the social network. Even if you yourself have not registered a user account or are not logged in, the operator of the network may still collect your personal data, e.g. by recording your IP address or setting cookies. With this data, the operators can create user profiles adapted to your behavior and interests and show you interest-based advertising inside and outside the network. If you are a registered user of the network, the interest-based advertising may also be displayed on all devices on which you are or were logged in.
On what legal basis is your data processed?
Our profiles in the social networks are intended to ensure the broadest possible presence of our company on the Internet. As a company, we have a legitimate interest in this. The data processing is therefore lawful according to Art. 6 (1) lit. f) GDPR.
The data processing operations and analyses carried out by the operators of the social networks themselves may be based on other legal grounds. These must be stated by the operators of the social networks.
Who is responsible for the processing of your data and how can you assert your rights?
If you visit one of our profiles on the social networks, we are jointly responsible with the operator of the respective network for the data processing operations triggered during this visit. In principle, you can assert your rights both against us and against the operator of the respective network.
Despite the joint responsibility with the operators of the social networks, however, our influence on the data processing operations of the respective operator is limited and is primarily based on the operator’s specifications.
How long is your data stored?
If we collect data via our profiles in the social networks, these are deleted from our systems as soon as the purpose for storing them no longer applies, you request us to delete them or you revoke your consent to storage. Stored cookies remain on your terminal device until you delete them. Mandatory legal provisions – in particular retention periods – remain unaffected.
We have no influence on how long the operators of the social networks store your data, which the operators collect for their own purposes. You can obtain information on this directly from the operator of the respective social network, e.g. in the respective privacy policy.
Which social media do we use?
What is Facebook?
A social network
Who processes your data?
Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Is your data transferred to third countries?
Yes, to the U.S. and also to other third countries.
Where can you find more information about data protection at Facebook?
https://www.facebook.com/about/privacy/
As a Facebook user, where can you adjust your advertising preferences?
As a registered Facebook user, you can adjust your advertising settings in your user account. To do so, click on the following link and log in:
What is Instagram?
A social network specializing in photos and videos.
Who processes your data?
Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland
Is your data transferred to third countries?
Yes
Where can you find more information about data protection at Instagram?
https://help.instagram.com/519522125107875/?helpref=hc_fnav&bc[0]=Instagram-Hilfebereich&bc[1]=Richtlinien%20und%20Meldungen
As a user, where can you adjust your privacy settings?
As a registered Instagram user, you can adjust your privacy settings in your user account. To do so, click the following link and log in:
https://www.instagram.com/accounts/privacy_and_security/
What is LinkedIn?
A social network for business contacts
Who processes your data?
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland
Is your data transferred to third countries?
Yes
Where can you find more information about data protection at LinkedIn?
https://de.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy
As a user, where can you adjust your privacy settings?
As a registered LinkedIn user, you can adjust your privacy settings in your user account. To do so, click on the following link and log in:
What is Xing?
A social network for professional contacts
Who processes your data?
New Work SE, Dammtorstraße 30, 20354 Hamburg, Germany.
Will your data be transferred to third countries?
Yes, for the performance of the contract with Xing, if you have given consent, if it is necessary for the assertion, exercise or defense of legal claims, or if there is an adequacy decision pursuant to Article 45 EU GDPR or appropriate safeguards pursuant to Article 46 EU GDPR.
Where can you find more information about data protection at Xing?
https://privacy.xing.com/de/datenschutzerklaerung/druckversion
As a user, where can you adjust your privacy settings?
As a registered Xing user, you can adjust your privacy settings in your user account. To do so, click on the following link and log in:
YouTube
What is YouTube?
A social network in the form of an online video portal.
Who processes your data?
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Is your data transferred to third countries?
Yes
Where can you find more information about data protection at YouTube?
https://policies.google.com/privacy?hl=de
As a user, where can you adjust your privacy settings?
1. Summary of Data Protection
General information
The following provides a simple overview of what happens to your personal data when you visit this website. “Personal data” means all data appropriate for your personal identification. For detailed information on our privacy policy, see the privacy statement given below.
Data collection on this website
Who is responsible for the data collection on this website?
The data processing on this website is carried out by the website operator. You can find their contact details in the section called “Information about the agency in charge” hereof.
How do we collect your data?
On the one hand, your personal data will be collected when you give them to us. For example, it includes data entered in a contact form.
Other data will be collected automatically or with your consent by our IT systems when you visit the website. Primarily, it’s about technical data (like Internet browser, operating system or time of access to the page). This data will be collected automatically as soon as you enter this website.
What do we use your data for?
Some data will be collected to ensure that the website is depicted without errors. Other data can be used to analyse your user behaviour.
What rights do you have regarding your data?
You are entitled to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request these data be corrected or deleted. If you have given your consent to data processing, you may revoke it at any time in the future. You also have the right, under certain circumstances, to request that the processing of your personal data be restricted. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time if you have any further questions on data protection.
Analysis programmes and tools provided by third parties
When you visit this website, your surfing behaviour can be statistically evaluated. This is mainly performed using so-called analysis programmes.
Detailed information on these analysis programmes can be found in the following privacy statement.
2. Hosting
IONOS
We host our website at IONOS SE. The provider is the IONOS SE company (Elgendorfer Str. 57, 56410 Montabaur; hereinafter referred to as “IONOS”). When you visit our website, IONOS records various log files including your IP addresses. For more details, see IONOS privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.
IONOS is used pursuant to Article 6 Clause 1 (f) of the General Data Protection Regulation (GDPR). We have a legitimate interest in our website being displayed as reliably as possible. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.
3. General Guidelines and Mandatory Information
Privacy
The operators of these pages take the protection of your personal data utterly seriously. We treat your personal data confidentially and in accordance with the statutory regulations on data protection and herewith.
While using this website, various personal data of yours will be collected. “Personal Data” mean all data appropriate for your personal identification. This privacy statement explains what data we collect and what we use them for. It also explains how and for what purpose this happens.
We would like to point out that data transmission on the Internet (e.g., email communication) can have security gaps. Full protection of the data from unauthorised access by third parties is not possible.
Information about the agency in charge
The agency in charge of data processing on this website is:
SOLVE4IT GmbH
D. Lohr, qualified engineer
Aachener Str. 1372
D-50859 Cologne
Telephone: +49 (0) 22 34 – 389 80 22
Email: info@solve4it.de
“Agency in charge” means an individual or a legal entity that determines the purposes and means of personal data processing (like names, e-mail addresses etc.) alone or jointly with others.
Storage period
Unless a specific storage period has been specified herein, we keep storing your personal data, until the purpose for data processing no longer applies. If you file a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permitted reasons for storing your personal data (e. g. retention periods in accordance with tax and commercial law); in the latter case, the data will be deleted once these reasons have ceased to exist.
General information on the legal basis for data processing on this website
If you have consented to data processing, we process your personal data pursuant to Article 6 Clause 1 (a) GDPR or Article 9 Clause 2 (a) GDPR, if special data categories (see Article 9 Clause 1 GDPR) are processed. In the case of explicit consent to the transfer of personal data to third countries, data processing is also governed by Article 49 Clause 1 (a) GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g., via device fingerprinting), the data processing takes place also in accordance with Article 25 Clause 1 TTDPA. The consent can be revoked at any time. If your data are required to fulfil the contract or to carry out pre-contractual measures, we process your data pursuant to Article 6 Clause 1 (b) GDPR. Furthermore, we process your data if they are required to fulfil a legal obligation in accordance with Article 6 Clause 1 (c) GDPR. Data processing can also happen on the basis of our legitimate interest pursuant to Article 6 Clause 1 (f) GDPR. The following paragraphs of this privacy statement provide information on the relevant legal bases in each individual case.
Information on data transfer to the USA and other third countries
Among other things, we use tools provided by companies based in the USA or other third countries that are not secure under data protection law. If these tools are active, your personal data can be transferred to these third countries and processed there. We would like to point out that, when it comes to these countries, there is no guaranteed data protection level comparable to the one in the EU. For example, US companies are obliged to hand over personal data to security authorities without you as the person concerned being able to take legal action against this. It can hence not be ruled out that US authorities (e.g., intelligence services) will process, evaluate and permanently store your data on US servers for the purposes of monitoring. We have no influence on these processing activities.
Revocation of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke your given consent at any time. The legality of the data processing performed up until the revocation remains unaffected.
Right to object to data collection in special cases and to direct advertising (Article 21, GDPR)
IF THE RELEVANT DATA PROCESSING IS SUBJECT TO ARTICLE 6 CLAUSE 1 (E) OR (F) GDPR, YOU ARE ENTITLED AT ANY TIME TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA IN THE FACE OF REASONS ARISING OUT OF YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. FOR THE RESPECTIVE LEGAL BASIS SERVING AS THE REASONING FOR SUCH DATA PROCESSING, SEE THIS PRIVACY STATEMENT. IN CASE OF YOUR OBJECTION, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA AT HAND UNLESS WE CAN PROVE MANDATORY PROTECTIVE REASONS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SHALL BE CONDUCTED FOR THE PURPOSES OF ENFORCEMENT, EXERCISE OR DEFENCE OF CLAIMS ACCORDING TO ARTICLE 21 (1) GDPR).
SHOULD YOUR PERSONAL DATA BE PROCESSED FOR DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSES OF DIRECT ADVERTISING (OBJECTION ACCORDING TO ARTICLE 21 (2) GDPR).
Right of appeal to the competent supervisory authority
In the event of GDPR violations, the parties concerned have the right to lodge a complaint with a supervisory authority, in particular, in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedy.
Right to data portability
You have the right to have data being processed automatically based on your consent or for the purposes of a contract handed over to you or a third party in a common, machine-readable format. If you request any direct data transfer to another person responsible, this may only be done if it is technically feasible.
SSL or TLS encryption
In order to ensure security and to protect the transmission of confidential content (like orders or requests) sent to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by looking at the address bar in the browser that changes from “http://” to “https://” and by the lock symbol in your URL bar.
If SSL or TLS encryption is enabled, the data being transmitted to us cannot be read by third parties.
Information, deletion and correction
For the purposes of the applicable legal provisions, you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of these data at any time. You can contact us at any time if you have any further questions on the matter of personal data.
Right to restriction of processing
You have the right to request the processing of your personal data to be limited. You can contact us at any time. The right to restrict processing is given in the following cases:
- In the event of disputing the accuracy of your personal data stored by us, we usually need some time to verify this fact. During the examination process, you have the right to request that any processing of your personal data be restricted.
- If such processing of your personal data was or is carried out unlawfully, you may request the restriction of data processing instead of their deletion.
- If we don’t need your personal data anymore, but you need it to raise, defend or assert legal claims, you have the right to demand that the processing of your personal data be restricted instead of them being deleted.
- If you have entered an objection in accordance with Article 21 Clause 1 GDPR, a comparative examination of your and our interests shall be carried out. As long as it is not clear whose interests prevail, you are entitled to request that the processing of your personal data be restricted.
If you have restricted the processing of your personal data, these data, apart from their storage, may only be processed with your consent or to assert, raise or defend legal claims or to protect the rights of another individual or legal entity or for reasons of important public interest of the European Union or a Member State.
4. Data Collection on this Website
Cookies
Our Internet pages use so-called “cookies”. Cookies are small text files and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies will be automatically deleted after your visit. Persistent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser.
In some cases, cookies from third-party companies can also be stored on your end device when you enter our website (third-party cookies). These allow us or you to use certain third-party services (e.g., cookies for processing payments).
Cookies have different functions. Numerous cookies are technically necessary, since certain website functions wouldn’t work without them (e.g., shopping cart or display of videos). Other cookies are used to evaluate user behaviour or to display ads.
Cookies required to carry out electronic communication, to provide certain functions that you want (e.g., for the shopping cart function) or to optimise the website (e.g., cookies for measuring web audience) (necessary cookies) are stored pursuant to Article 6 Clause 1 (f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies to ensure the provision of its services, which is technically error-free and optimised. If cookie consent (or consent to the storage of comparable recognition technologies) was requested, processing will be performed exclusively based on this consent (Article 6 Clause 1 (a) GDPR and Article 25 Clause 1 TTDPA); the consent may be revoked at any time.
You can configure your browser to keep yourself informed about the setting of cookies and only allow cookies in particular cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website might be restricted.
Should cookies be used by third-party companies or for the purposes of analysis, we will inform you thereof separately in accordance herewith and, if necessary, ask for your consent.
Contact form
If you send us inquiries via the contact form, your details entered in the form, including your contact details provided, therein will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We do not pass on this data without your consent.
These data will be processed pursuant to Article 6 Clause 1 (b) GDPR if your request is related to the fulfilment of a contract or is required to take pre-contractual measures. In all other cases, the processing will be governed by our legitimate interest in the effective processing of inquiries addressed to us (Article 6 Clause 1 (f) GDPR) or consensually (Article 6 Clause 1 (a) GDPR) if this content was sought; the consent may be revoked at any time.
The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g., once your request has been processed). Mandatory legal provisions, in particular, retention periods, remain unaffected.
Inquiry by e-mail, telephone or fax
If you contact us by e-mail, telephone or fax, your inquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of considering your request. We do not pass on this data without your consent.
These data will be processed pursuant to Article 6 Clause 1 (b) GDPR if your request is related to the fulfilment of a contract or is required to take pre-contractual measures. In all other cases, the processing will be governed by our legitimate interest in the effective processing of inquiries addressed to us (Article 6 Clause 1 (f) GDPR) or consensually (Article 6 Clause 1 (a) GDPR) if this content was sought; the consent may be revoked at any time.
The data specified in your inquiries will remain with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g., once your request has been processed). Mandatory legal provisions, in particular, retention periods, remain unaffected.
5. Social Media
Facebook plugins (Like & Share button)
Plugins from Facebook, a social network, are integrated on this website. This service is provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, however, the data collected are also transmitted to the USA and other third countries.
You can recognise the Facebook plugins by its logo or the “Like” button on this website. For an overview of the available Facebook plugins, visit: https://developers.facebook.com/docs/plugins/?locale=de_DE.
Your visit to the website will establish a direct connection between your browser and the Facebook server via the relevant plugin. This results in Facebook receiving the information that you have visited this website using your IP address. If you click the “Like” button while you are logged into Facebook, you will link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. We would like to point out that we, as the provider of the pages, are not aware of the content being transmitted or how it is used by Facebook. You can find more information on this matter in Facebook’s privacy policy (URL: https://de-de.facebook.com/privacy/explanation).
If you would like Facebook to not be able to associate your visit to this website with your account, please log out of Facebook.
Facebook plugins are used pursuant to Article 6 Clause 1 (f) GDPR. The website operator has a legitimate interest in the widest possible visibility in social media. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.
Insofar as personal data are collected on our website and forwarded to Facebook using the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Article 26 GDPR). Joint responsibility is limited to collecting the data and passing them on to Facebook. The processing by Facebook after such forwarding is out of the scope of the joint responsibility. Our joint obligations have been set forth in a joint processing agreement. The text of this agreement can be found at: https://www.facebook.com/legal/controller_addendum. Pursuant to this agreement, we shall be held liable for furnishing data protection information when using the Facebook tool and for implementing the tool on our website in a secure manner in accordance with data protection law. Facebook is responsible for the data security of Facebook products. You can assert your rights (e.g., requests for information) regarding the data processed by Facebook directly against Facebook. If you assert the rights of data subjects with us, we are obliged to forward them to Facebook.
Data transfer to the USA is governed by the standard contractual clauses of the EU Commission. For more details, see: https://www.facebook.com/legal/EU_data_transfer_addendum, https://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php.
Instagram plugin
There are Instagram functions integrated on this website. These functions are offered by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
If you are logged into your Instagram account, you can link the content of this website to your profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that we, as the provider of the pages, are not aware of the content being transmitted or how it is used by Instagram.
The storage and analysis of the data is carried out pursuant to Article 6 Clause 1 (f) GDPR. The website operator has a legitimate interest in the widest possible visibility on social media. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.
Insofar as personal data are collected on our website and forwarded to Facebook or Instagram using the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Article 26 GDPR). Joint responsibility is limited to collecting the data and passing it on to Facebook or Instagram. The processing by Facebook or Instagram after such forwarding is out of the scope of this joint responsibility. Our joint obligations have been set forth in a joint processing agreement. The text of this agreement can be found at: https://www.facebook.com/legal/controller_addendum. Pursuant to this agreement, we shall be held liable for furnishing data protection information when using the Facebook or Instagram tool and for implementing the tool on our website in a secure manner in accordance with data protection law. Facebook is responsible for the data security of Facebook and Instagram products. You can assert your rights (e.g., requests for information) regarding the data processed by Facebook or Instagram directly against Facebook. If you assert the rights of data subjects with us, we are obliged to forward them to Facebook.
Data transfer to the USA is governed by the standard contractual clauses of the EU Commission. For more details, see: https://www.facebook.com/legal/EU_data_transfer_addendum, https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381.
Additional information on this topic may be found in the privacy policy of Instagram: https://instagram.com/about/legal/privacy/.
6. Analysis Tools and Advertising
IONOS WebAnalytics
This website uses the analysis services of IONOS WebAnalytics (hereinafter referred to as “IONOS”). Such services are provided by 1&1 IONOS SE, Elgendorfer Str. 57, D-56410 Montabaur. As part of IONOS analyses, among others, visitor metrics and behaviour (for example, page views, duration of a website visit, bounce rates), visitor sources (i. e., which website the visitor comes from), visitor locations and technical data (browser and operating system versions) can be analysed. In particular, this includes the following data to be stored:
- referrer (previously visited website)
- requested website or file
- browser type and browser version
- operating system in use
- type of device used
- time of access
- IP address in an anonymous form (only to determine the location of access)
According to IONOS, data collection will be performed completely anonymous so that it cannot be traced back to individual persons. Cookies are not subject to storage by IONOS WebAnalytics.
The storage and analysis of the data is carried out pursuant to Article 6 Clause 1 (f) GDPR. The website operator has a legitimate interest in the statistical analysis of user behaviour in order to optimise both its website and its advertising. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.
For more details on data collection and processing by IONOS WebAnalytics, see the IONOS privacy statement:
WP Statistics
This website uses WP Statistics, an analysis tool, to statistically evaluate visitor access. This tool is provided by Veronalabs, ARENCO Tower, 27th Floor, Dubai Media City, Dubai, Dubai 23816, UAE (https://veronalabs.com).
Using WP Statistics, we can analyse interaction processes with our website. WP Statistics records, among other things, log files (IP address, referrer, browser used, origin of the user, search engine used) and actions taken by website visitors on the site (e.g., clicks and views).
The data recorded with WP Statistics is stored exclusively on our own server.
This analysis tool is used in accordance with Article 6 Clause 1 (f) GDPR. We have a legitimate interest in the anonymous analysis of user behaviour in order to optimise both our website and our advertising. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.
7. Plugins and Tools
YouTube
There are YouTube videos mounted on the website. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
If you visit one of our websites with YouTube integration, there will be a connection established to the YouTube servers. The YouTube server will be informed which of our pages you have visited.
Furthermore, YouTube can store various cookies on your end device or use comparable technologies for the purposes of recognition (e.g., device fingerprinting). In this way, YouTube can receive information about visitors to this website. This information is used, among other things, to collect video statistics, improve usability and prevent fraud attempts.
If you are logged into your YouTube account, you enable YouTube to associate your surfing behaviour directly with your profile. You can prevent this by logging out of YouTube.
YouTube is used for the purposes of an appealing presentation of our online offers. This constitutes a legitimate interest pursuant to Article 6 6 Clause 1 (f) GDPR. If a corresponding consent was requested, the processing takes place exclusively in accordance with Article 6 Clause 1 GDPR and Article 25 Clause 1 of the Telecommunications-Telemedia Data Protection Act (TTDPA), insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g., device fingerprinting) for the purposes of TTDPA. The consent is revocable at any time.
For more details on handling user data, see the privacy policy of YouTube: https://policies.google.com/privacy?hl=de.
Google Web Fonts (local hosting)
This site uses so-called web fonts provided by Google in order to display fonts in a uniform manner. Such Google fonts shall be installed locally. There is no connection to Google servers to be established.
For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and the privacy policy of Google: https://policies.google.com/privacy?hl=de.
Source: https://www.e-recht24.de
